We have been in the offshore industry for around 10 years now. We have provided technical support & software testing to a large number of clients over these years and realized the importance of offering quality customer support, software testing and consulting services around the clock to our clients. We do not see ourselves simply as Service Providers, but as Business Partners to our clients. This way we become an extension of your company.
At Aress Support Division, we are currently handling around 15,000 support incidents every day.
- Level I and Level II support for users of the software via phone, e-mail and chat
- Level III support via escalation
- Remote systems administration for servers running the software
- 24/7 to support worldwide users
- 24/7 support for Software Products
- - To the customers of Software Product Companies
- - In close liaison with the companies
- 24/7 support for Web Applications
- - To vendors and users of complex web applications
- Outsourced QA
- - We put your developed software through rigorous testing