We can use any helpdesk system of your choice to answer your support tickets within the SLA you have agree with your customersGet Started Now!
We can handle calls over VOIP based telephone systems which connect into your call distribution systemGet Started Now!
We handle over 5000 chats each day for our customers and are very proficient at providing support via this medium. We have experience with most of the leading live chat solutions and can even help set one up for you if you don't already have one in placeGet Started Now!
A more recent addition to the modes of providing customer support but a very effective tool especially in the case where your software needs to be installed on the users machine.Get Started Now!
Covering activities like setting service strategy, setting performance expectations, due diligence, knowledge acquisition and primary support.
This covers coordinate and harmonize technical questions, create a solution concept, provide a recommendation for implementation.
This is based on best practices to improve service. It covers knowledge management, systematizing processes to reduce variation and response times.
We structure our application management solution according to our clients' needs that helps them to achieve high performance. Regardless of your size, start delivering unmatched support with us.Read More