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Our proven methodologies, process driven approach and domain expertise helps us to provide a superior application support with

24/7 Availability
Interactive Support
Realtime Response
Affordable Support

Service Offerings Many Channels. One Place!

Helpdesk Support Issues resolved with powerful ticketing based systems.

We can use any helpdesk system of your choice to answer your support tickets within the SLA you have agree with your customers

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Phone Support Faster and more personal way to help!

We can handle calls over VOIP based telephone systems which connect into your call distribution system

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Live Chat Support Instant and Real-time chat

We handle over 5000 chats each day for our customers and are very proficient at providing support via this medium. We have experience with most of the leading live chat solutions and can even help set one up for you if you don't already have one in place

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Remote Desktop Sessions Complete delight for customers.

A more recent addition to the modes of providing customer support but a very effective tool especially in the case where your software needs to be installed on the users machine.

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Aress Software adopts a three phased approach to Support and Manage Applications.

  • Transition Phase

    Covering activities like setting service strategy, setting performance expectations, due diligence, knowledge acquisition and primary support.

  • Transformation Phase

    This covers coordinate and harmonize technical questions, create a solution concept, provide a recommendation for implementation.

  • Continuous Improvement

    This is based on best practices to improve service. It covers knowledge management, systematizing processes to reduce variation and response times.

Resulting in
  • Reduction of Maintenance & Operational Costs
  • Guaranteed Service Levels and Response Time
  • Superior Performance and Return on Investment
Try our free demo for 2 weeks and see why we are trusted globally.

We structure our application management solution according to our clients' needs that helps them to achieve high performance. Regardless of your size, start delivering unmatched support with us.

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